Return Policy

Our Commitment

At Simply Ty's Soaps, every bar is handcrafted in small batches with care and all-natural ingredients. Because our products are personal care items, we can only accept returns under the conditions described below to ensure the safety and quality of every order.

Return Eligibility

We accept returns only when all of the following conditions are met:

• Unopened & unused — the product must be in its original, factory-sealed packaging and must not have been used in any way.
• Returned within 7 days — the return must be initiated and the item postmarked within 7 days of the delivery date shown on your tracking information.

Items that have been opened, used, or damaged after delivery are not eligible for return or refund.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Simply Ty's Soaps is not responsible for items lost or damaged in transit on their way back to us.

How to Start a Return

1. Email us at [email protected] within 7 days of delivery with your order number and reason for return.
2. Wait for a confirmation email with return instructions and the return address. Do not ship items back before receiving this confirmation.
3. Pack the item securely in its original packaging and ship it back using a trackable carrier at your expense.
4. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.

Non-Returnable Items

• Opened or used soap bars
• Items returned after the 7-day window
• Items not in their original packaging
• Gift sets that have been partially used

Questions?

If you have any questions about your order or our return policy, please contact us or email [email protected]. We're happy to help.